Earlier this month, Contegris and RapidCompute signed an MOU to offer Hosted Contact Center services by offering the Intellicon™ Contact Center Suite on RapidCompute’s public cloud service.
Intellicon™ cloud solution provides enterprise class contact center features without the need of high investment on establishing and maintaining the underlining IT Infrastructure and specialized technical team.
With ever increasing requirement of today’s businesses to be in touch with their customers and deliver continued outstanding customer experience, Intellicon™ is one of the leading solutions on offer. The product has won [email protected]’s prestigious ICT Award in the communications category, held in October 2017.
The platform comes from a long list of innovative and resourceful solutions by Contegris. The company aims to help businesses create outstanding customer experience by optimizing their communication, collaboration and coordination capabilities.
Speaking at the ceremony Mr. Eitesam Ahmad Khan, CEO of Contegris said,
We are excited to partner with RapidCompute, one of the best cloud service providers in Pakistan. Now we can serve a much larger market by leveraging the power of the RapidCompute public cloud and I see a world of opportunities which we can explore together.
RapidCompute, Pakistan’s leading cloud service provider has been offering IaaS services in Pakistan for the past 6 years. According to Mr. Imran Khan, Managing Director,
Partnerships like these allow us to cater to varying demands by our customers. We are proud to be joining hands with a fantastic award winning company like Contegris. Intellicon™ is a one of its kind product and we’re sure this is only the beginning of the kind of diverse and pioneering services RapidCompute can offer by collaborating with other leading businesses in the country.
Some of the features that customers can avail with Intellicon™ are:
- Omni Channel Call Center (Phone, Email, SMS, Social Media, Open channel)
- Live Chat
- CTI Integration
- Quality Assurance
- Help Desk Automation
- Live monitoring and control
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